This "Don't Quitter" purchased an iPod Nano from Sears back in February and sent by mail. The instructions somehow played a game of seek and hide. A call was made to the local area Sears...electronics guy over phone had not learned the art of communicate. Went online to Sears, being told to find the instructions there. That was like trying to talk with a "live" person at ANY company or business!
Went to the library and looked up corporate NAMES in the trusty Standard & Poor volume. Found one for customer support and wrote, explaining all. No reply for weeks. Finally, wrote the Chairman and CEO of Sears in Illinois and asked for HELP!
Within four, count 'em 4 days, received a phone call from the CEO's rep in Texas, apologizing and vowing to send me, STAT, the needed instructions. Of course, this non-rocket scientist will have a bit of fun learning how to set up and operate the iPod that any kid can do! Ha...only kids can do it I'm told, by the way!
And the moral to the story?....DON'T QUIT!, especially when you know it's the right thing to do...figure out a *#@+ way to solve your problem...right?
If you don't try...you don't get!
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